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Communication
It is important that patients select a family spokesperson to gather
and relay patient information to the rest of the family. This ensures
that family members do not receive conflicting information.
To help relieve stress, patients and family members should write
down any concerns they may have about treatment. We encourage patients
and family members to discuss these concerns with our team during
visiting hours, or by contacting us at 604- 875-4030. It is also
important that family members provide us with contact information
(e.g. home phone number, work phone number, scheduled trips, etc.)
for the designated spokesperson so that we can relay patient information
efficiently.
Social Work
Our social worker provides support to patients and families to
assist in dealing with concerns arising from the hospitalization
and to coordinate discharge plans. The social worker liaises with
community resources that can help with financial and legal matters,
accommodations, transportation and various types of insurance such
as UIC, WCB, and ICBC.
The Burn & Plastic Surgery Unit Social Worker can be reached
from 8:30 a.m. to 5:00 p.m., Tuesday, Wednesday & Friday, at 604- 875-4096.
If these times are not convenient for you, special arrangements can be made with the Social Worker, Clinician or Patient Services Coordinators (PSC).
Psychiatrist and Psychologist
The psychiatrist and psychologist visit Burn and Plastics patients
on a referral basis. They are available to evaluate a patient's
or family's response to pain and immobilization, difficult treatments,
altered appearance, changed social functioning, depression, and
traumatic stress disorders.
Isolation Precautions
A possible complication for burn and plastic surgery patients is
infection and as such, protective isolation precautions are in effect
at the Burn & Plastic Surgery Unit. Some of our plastic surgery
patients may require a warm room for particular surgical procedures.
Therefore, we ask that with each visit, you stop and check in at
the team base. This enables us to provide you with pertinent information
and explain the necessary protocol.
Private rooms are not available at the Burn & Plastic Surgery
Unit. However, some patients may be situated in a single room initially
to facilitate careful observation by a nurse or because they require
isolation due to infection. As the patient's condition improves,
they are moved to a two- or three-bed room. This benefits the patient
and their family to meet the needs of supportive socialization and
nursing management.
Visiting
Visiting hours are flexible. Visitors are limited to two at the
bedside at any time. We suggest that visits be short and frequent
as patients tire very easily. Please keep in mind that baths and
treatments are usually conducted in the morning. There is a large
BPU patient lounge where visitors may wait. Patients who are able
to mobilize may have their visits there.
Special arrangements may be made for one person to stay overnight
at the patient's bedside. Sleeping overnight in the patient lounge
is discouraged so that patients can access the lounge at any time.
Special arrangements can be made with the Social Worker or Nurse
Clinician for preparing younger family members who are seeing the
injured patient for the first time. Please direct special requests
or concerns to the Nurse Clinician or the weekend Charge Nurse.
Chairs are provided for visitors. Please do not sit on the bed.
There are hooks outside patient rooms for clothing use. The hospital
is not responsible for personal valuables.
Children
Rooming in is available for one parent of younger patients. Food
for the parent is not provided by the hospital and must be brought
in. A fridge and microwave are available. Also ask about our shower
and laundry facilities. Remember that rest time for you, the parent,
is important too. Take time for yourself.
It is not necessary for you to be with your child at all times.
Treatments are usually done in the morning. Parents usually choose
to be absent at this time. If you wish to touch or hold your child,
or to assist in care giving activities, please speak with the nurse.
Flowers and Gifts
Fresh flowers are not allowed at the BPU, as they harbour insects
and bacteria. We suggest artificial arrangements, fruit baskets
or balloon bouquets to brighten a patient's room. Here are some
suggested items you may want to bring to the BPU:
- Family photographs
- Posters
- Video tapes (we supply the VCR)
- Plastic or washable toys (label with the child's name)
- Cards
- Books and magazines
- Cassette tapes. These are suitable for relaxation techniques
(e.g. music) and for communication between the patient, family
and friends
Each bed has a television with a pillow speaker and controls, a
phone, and a radio-tape deck for the patient's use free of charge.
The beds are all electric. VCRs are stationed in the patient lounge,
and staff and visitors may put the tape in for the patient. The
VCR controls are at the patient's bedside. Tapes are also stored
in the lounge. Please ask at the nursing desk if you are interested
in using them. Headsets are available for patients who are unable
to hold the phone.
Volunteers
Our BPU has regular volunteers that work on designated days of
the week. Depending on the patient's needs and individual circumstances,
these volunteers offer social, emotional, and practical support
to the patient, family and friends. They also provide companionship
and recreational activities (e.g. playing cards, games, or taking
patients for walks). If you would like the help of a volunteer,
please speak to your nurse or the Social Worker.
Nutrition
Burn patients have a much greater need for energy (calories) and
protein for healing of tissues. On admission, patients are placed
on a special high-energy, high-protein diet. You may bring food
from home, but we recommend high protein food containing milk, cheese,
meat, eggs, fish or chicken. Please bring in small portions with
the preparation date clearly marked.
Snack foods such as potato chips, pop, and candies are discouraged,
as they have no nutritional value for the patient. We also do not
recommend bringing water, tea or coffee, as they are 'filling' and
do not contribute to wound healing. If a patient is not able to
eat or drink enough to meet his or her daily nutritional requirements,
tube feeding may be necessary for a short time. This is explained
to family members in more detail if required.
Some of our Plastic Surgery patients with a Flap surgery may require
a Xanthine-free diet. This is a diet free of caffeine products such
as chocolate, certain soda pops, etc. Food products containing caffeine
cause capillary constriction, an undesirable condition for Flap
surgery patients.
Click here for more information on
Nutrition for Burn and Plastic Surgery Patients.
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