The Team > Management

Patient Services Manager

Photos: Lois Budd, Patient Services Manager for the Burn Unit is responsible for management of Medical Outpatients. She also addresses all unit staffing concerns, including interviewing, performance appraisals and budgeting, providing excellence in Health Care Delivery. Under this same role, Lois investigates purchasing of equipment and supplies to continually improve and optimize health care for our patients.

Lois Budd joined the Burn and Plastics Team in 1987 as a General Duty Nurse. Prior to her permanent position as Patient Services Manager in 1997, Lois worked as Nurse Clinician and acting Patient Services Manager for the BPU.

In 1998 Lois' role expanded to include management of Surgical Outpatients and the Wound Care Program for People with Spinal Cord Injuries. She addresses all unit staffing concerns, including interviewing, performance appraisals and budgeting, providing excellence in Health Care Delivery. Under this same role, Lois investigates purchasing of equipment and supplies to continually improve and optimize health care for our patients.

Lois is also actively involved with many special interest groups for burn prevention and awareness. Her personal strengths in public speaking, leadership, and mediation, along with her empathy and support for patients, staff and colleagues all contribute to the smooth operation and provision of optimum health care delivery.